Returns & Exchange

At Pets So Good, we want you and your furry companions to be completely satisfied with your purchase.

1. Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it.

  • Unworn or unused, with original tags.

  • In its original packaging.

  • You will also need the receipt or proof of purchase.

How to Start a Return: To start a return, please contact us at admin@petssogood.com with your order number and reason for the return. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.

Return Address:

  • Company: LifeN LLC

  • Address: 141 Highland Ct, River Vale, NJ 07675, United States

2. Damages and Issues

Please inspect your order upon reception and contact us immediately at admin@petssogood.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Sale Items: Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

  • Gift Cards

  • Personalized or Custom Products

  • Perishable Goods or Personal Care Products

Please get in touch if you have questions or concerns about your specific item.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at admin@petssogood.com and ship your item to:

  • LifeN LLC, 141 Highland Ct, River Vale, NJ 07675, United States.

5. Gifts

  • If the item was marked as a gift when purchased and shipped directly to you: You will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

  • If the item was not marked as a gift when purchased (or sent to the buyer first): We will send the refund to the gift giver, and they will be notified of your return.

6. European Union 14-Day Cooling Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in its original condition, unworn or unused, with tags, and in its original packaging.

7. Shipping Costs

  • You will be responsible for paying your own shipping costs for returning your item unless the item received was damaged or incorrect.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

8. Refunds & Processing Times

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Late or Missing Refunds: If you haven’t received a refund yet:

  1. First, check your bank account again.

  2. Next, contact your credit card company—it may take some time before your refund is officially posted.

  3. Then, contact your bank. There is often processing time before a refund is posted.

  4. If you’ve done all of this and still have not received your refund, please contact us at admin@petssogood.com.