Shipping policy
Shipping Rates & Delivery
Our team is working diligently to get all orders processed and shipped as quickly as possible.
When will my order ship?
Please allow 1-3 business days for your order to be processed. You’ll receive a shipment notification with a tracking number as soon as your package ships.
What are your shipping rates for shipping within the U.S.?
Our standard shipping rate is $7.99. On domestic orders of $75 and more, the shipping is on us (excludes large items and pet houses).
Large items and pet houses
Large items (pet beds, large cushions, tents, car seats and the Tiramisu cat scratcher) ship at a flat rate of $14.99. Pet houses (Deauville and Porvoo) ship at a flat rate of $60. These items are not eligible for free shipping and currently ship within the contiguous U.S. only. Other items in the same order follow our standard shipping rates.
How long will shipping take within the U.S.?
Standard shipping is via UPS Ground, FedEx Ground, or USPS Priority Mail and will be received within 5–10 business days. You will receive a shipping notification email with the carrier information and tracking options once your order has shipped. Delivery time does not include weekends or holidays.
What are your shipping rates for international shipping?
Shipping rates for outside the US are calculated at checkout before the order is submitted. Large items and pet houses are not available for international shipping at this time.
How long will shipping take for international orders?
Standard international shipping times are 5–10 business days.
Does Pets So Good cover duties?
Pets So Good does NOT cover taxes or duties for international shipping. The customer is responsible for any additional fees and they may be required upon delivery. This includes any brokerage or clearance fees charged by the carrier. More information on duty and tax requirements can be obtained by contacting your local customs office or tax agency.
If an international package is refused or abandoned due to unpaid duties or fees, the return shipping cost and the original shipping charge will be deducted from any refund.
Shipping Restrictions
Pets So Good complies with specific shipping restrictions determined by international trading regulation, as well as those contractually set by us.